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I subscribed to Pro but I’m stuck on the Free tier

First, give it a few minutes to update. If that doesn’t work, try logging out of Windsurf on the website, restarting your IDE, and logging back into Windsurf. Additionally, please make sure you have the latest version of Windsurf installed.

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How do I cancel my Pro/Teams subscription?

You can cancel your paid plan by going to your Profile by clicking your icon on the top right of the Windsurf website. To cancel your Pro subscription, navigate to the Billing page in the navigation panel on the left and click “Cancel Plan”. To cancel your Teams subscription, navigate to the Manage Team page in the navigation panel on the left and click “Cancel Plan”.

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How do I disable code snippet telemetry?

As mentioned in our security page, you can opt out of code snippet telemetry by going to your settings account settings. For more information, please visit our Terms of Service.

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How do I delete my account?

You can delete your account by going to your settings account settings, scrolling down and clicking on “Delete Account”.
If you are a member within an organization, please reach out to your administrator.

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How do I request a feature?

You can vote, comment, and request features on our feature request forum. You can also reach out to us on Twitter/X! @windsurf

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My Windsurf Chat panel goes blank

Please reach out to us if this happens! A screen recording would be much appreciated. This can often be solved by clearing your chat history.

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How do I download diagnostic logs to send to the support team?

Please see the intructions for various plugins here